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Emotional Footprint Awards 2024

Core Financial Management


SoftwareReviews names SAP S/4HANA Cloud and Certinia ERP Cloud as Core Financial Management Emotional Footprint Award Winners.


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Core Financial Management

Emotional Footprint Awards

SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.

Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

Read The In-Depth Report

See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.

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30+ pages

Measuring Emotional Footprint

Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:

% of Positive Reviews - % of Negative Reviews

For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.

Emotional Footprint Leaders


Certinia

Certinia ERP Cloud

Streamline, simplify, and automate your financial management on the Salesforce platform. Our customer-centric Certinia ERP Cloud software gives you a flexible general ledger, automated billing processes, and brilliant intelligence all in one place.

8.6

CX Score

CX
Score

+100

Net Emotional Footprint

Net Emotional
Footprint

88

Value Index

VALUE INDEX

0% Negative 100% Positive
Badge Winner
13Reviews

SAP

SAP S/4HANA Cloud

An intelligent ERP solution that enables companies to capture every opportunity in today’s digital world, SAP S/4HANA removes common obstacles associated with legacy ERP applications, such as batch latency, complex landscapes, and manually-driven processes.

8.6

CX Score

CX
Score

+96

Net Emotional Footprint

Net Emotional
Footprint

90

Value Index

VALUE INDEX

1% Negative 97% Positive
Badge Winner
16Reviews

Other Evaluated Vendors


Oracle

Oracle NetSuite ERP

NetSuite ERP delivers the proven, comprehensive financial management capabilities required to grow a changing, complex business. NetSuite ERP takes your business beyond traditional accounting software by streamlining operations across your entire organization and providing you with the real-time visibility you need to make better, faster decisions.

8.1

CX Score

CX
Score

+86

Net Emotional Footprint

Net Emotional
Footprint

88

Value Index

VALUE INDEX

3% Negative 89% Positive
26Reviews

Microsoft Corporation

Microsoft Dynamics 365 ERP

Optimize your financials and operations to drive growth and make real-time, data-driven decisions at global scale—all with an intelligent, modern business application.

7.8

CX Score

CX
Score

+88

Net Emotional Footprint

Net Emotional
Footprint

78

Value Index

VALUE INDEX

3% Negative 91% Positive
21Reviews

Workday, Inc.

Workday Enterprise Management Cloud

Enterprise resource planning (ERP) systems come with limitations. Even cloud-based ERP can slow you down. Workday introduces a new class of solutions—the enterprise management cloud—that is faster, smarter, and more agile. So you can run at your best and deliver extraordinary results.

7.7

CX Score

CX
Score

+86

Net Emotional Footprint

Net Emotional
Footprint

86

Value Index

VALUE INDEX

2% Negative 88% Positive
15Reviews

Oracle

Oracle Fusion Cloud ERP

Tomorrow’s leaders are those most capable of adapting to change today. Oracle Fusion Cloud ERP is a complete, modern, cloud ERP suite that provides your teams with advanced capabilities, such as AI to automate the manual processes that slow them down, analytics to react to market shifts in real time, and automatic updates to stay current and gain a competitive advantage.

7.5

CX Score

CX
Score

+83

Net Emotional Footprint

Net Emotional
Footprint

85

Value Index

VALUE INDEX

6% Negative 89% Positive
16Reviews

For the full list of vendors in this space, click here.

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