FastSpring Customer Reviews 2024

FastSpring

8.5 /10

49 Reviews Write a Review

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What is FastSpring?

FastSpring is the trusted ecommerce partner for companies that sell software around the world. Companies using FastSpring’s full-service ecommerce solution sell more, stay lean, and compete big. Founded in 2005, FastSpring is a privately owned company headquartered in Santa Barbara with an office in Amsterdam.

Company Details

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Awards & Recognition

FastSpring won the following awards in the B2B eCommerce category

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2024 Emotional Footprint Champion

Latest Award, 2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

Latest Award, 2024

2023 Data Quadrant Gold Medalist

2023

9 Top Rated Capabilities

7 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

2022 Data Quadrant Gold Medalist

2022

7 Top Rated Capabilities

4 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

2021 Data Quadrant Gold Medalist

2021

FastSpring Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on FastSpring.

89 Likeliness to Recommend

99 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love FastSpring?

1% Negative

7% Neutral

92% Positive

Pros

Helps Innovate
Enables Productivity
Trustworthy
Efficient Service

Feature Ratings

Average 83

Payment Processing

Content Localization

Shopping Cart Management

ERP Integration

Catalog Management

Guided Selling

Order Management

Content Management

Multi-Storefront

Integrated Search

Reporting and Analytics

Vendor Capability Ratings

Average 82

Business Value Created

Vendor Support

Ease of IT Administration

Quality of Features

Ease of Implementation

Availability and Quality of Training

Breadth of Features

Usability and Intuitiveness

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of Customization

FastSpring Reviews

Durgesh C.

Role: Information Technology
Industry: Engineering
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2024

Effective & Productive App to use

Likeliness to Recommend

9 /10

What differentiates FastSpring from other similar products?

It's way of handling things on its own which improve the client experience with it.

What is your favorite aspect of this product?

I loves the support of multiple transaction option for the international client and the effectiveness in the bussines it deliver

What do you dislike most about this product?

I don't think there are any dislike but there is always a room to grow and improve for anyone.

What recommendations would you give to someone considering this product?

I tell anyone that if you don't wanna waste your time on the transcation management or ledger then go for it . It will definitely help you out.

Pros

Saves Time
Friendly Negotiation
Helps Innovate
Continually Improving Product

Daria K.

Role: Sales Marketing
Industry: Recreation
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2024

Great features, easy to use, integrations conflict

Likeliness to Recommend

9 /10

What differentiates FastSpring from other similar products?

The product is easy to customize, the reports and analytics are quite detailed.

What is your favorite aspect of this product?

Interface, usability

What do you dislike most about this product?

Lack of all integrations

What recommendations would you give to someone considering this product?

Good to test the main features before.

Pros

Reliable
Trustworthy
Effective Service
Caring

Vijay D.

Role: Sales Marketing
Industry: Food and Beverage
Involvement: Vendor Selection and Purchasing

Validated Review

Verified Reviewer

Submitted Mar 2024

Awesome Tool for Digital Product & Software

Likeliness to Recommend

9 /10

What differentiates FastSpring from other similar products?

It's best for online selling and management of your digital product like software and video

What is your favorite aspect of this product?

I first ever find product like this which helping to grow your digital product business

What do you dislike most about this product?

It's a bit difficult to use for a new user and also need update in software

What recommendations would you give to someone considering this product?

It's best application for digital product sales and marketing handling

Pros

Continually Improving Product
Reliable
Performance Enhancing
Efficient Service

FastSpring

What is FastSpring?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2021 Data Quadrant Gold Medalist

FastSpring Ratings

89 Likeliness to Recommend

99 Plan to Renew

1 Since last award

85 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love FastSpring?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Payment Processing Includes credit card processing, debit card processing, and payment verification.

Content Localization The solution provides support for multiple languages and currencies.

Shopping Cart Management The solution provides robust functionality for shopping cart management (editable carts, saved carts, targeted offers in cart, cart discounting etc.)

ERP Integration Ability to integrate with Enterprise Resource Planning software

Catalog Management Includes customizable shipping and payment options, product pricing, advanced catalog search, and navigation.

Guided Selling Determines the best products to offer based on sales rep's answers to product requirements, quantities, needs etc.

Order Management Includes order entry, order processing, order tracking, and parts management.

Content Management Includes collaboration, check-in/check-out, and version control.

Multi-Storefront Enables businesses to launch and manage multiple different storefronts from a single platform.

Integrated Search The solution provides robust product search functionality; search results can be ordered multiple ways.

Reporting and Analytics The solution provides the ability to create metrics-driven dashboards and reports showing unique visitors, click-through, conversions, payments etc.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

FastSpring Reviews

Durgesh C.

Effective & Productive App to use

Likeliness to Recommend

Pros

Daria K.

Great features, easy to use, integrations conflict

Likeliness to Recommend

Pros

Vijay D.

Awesome Tool for Digital Product & Software

Likeliness to Recommend

Pros

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Feature Ratings

Payment Processing

Content Localization

Shopping Cart Management

ERP Integration

Catalog Management

Guided Selling

Order Management

Content Management

Multi-Storefront

Integrated Search

Reporting and Analytics

Vendor Capability Ratings

Business Value Created

Vendor Support

Ease of IT Administration

Quality of Features

Ease of Implementation

Availability and Quality of Training

Breadth of Features

Usability and Intuitiveness

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of Customization