MailerLite Customer Reviews 2024

MailerLite

8.9 /10

56 Reviews Write a Review

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What is MailerLite?

Create advanced email marketing campaigns with features like automation, landing pages and surveys.

Company Details

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Awards & Recognition

MailerLite won the following awards in the Email Marketing category

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2023 Emotional Footprint Champion

Latest Award, 2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

Latest Award, 2023

2023 Data Quadrant Gold Medalist

2023

9 Top Rated Capabilities

12 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

MailerLite Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on MailerLite.

88 Likeliness to Recommend

1
Since last award

91 Plan to Renew

89 Satisfaction of Cost Relative to Value

3
Since last award

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Emotional Footprint Overview

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love MailerLite?

4% Negative

4% Neutral

92% Positive

Pros

Reliable
Helps Innovate
Continually Improving Product
Performance Enhancing

Feature Ratings

Average 86

Segmentation

Email Delivery

Auto-Responders

Dynamic Content

Email Templates

A/B Testing

Campaign Management

Contact Database

Mobile Optimized

Content Authoring

Basic Reporting and Analytics

Vendor Capability Ratings

Average 86

Ease of Data Integration

Ease of Implementation

Ease of Customization

Business Value Created

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Breadth of Features

Availability and Quality of Training

Vendor Support

Product Strategy and Rate of Improvement

MailerLite Reviews

Manvi M.

Role: Operations
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2024

Effortless Email Marketing with MailerLite

Likeliness to Recommend

8 /10

What differentiates MailerLite from other similar products?

MailerLite offers a user friendly interface that is intuitive and easy to navigate, making it accessible to users with different levels of technical expertise. And the customer support is prompt at replying and helping solve issues.

What is your favorite aspect of this product?

MailerLite's A/B Testing Feature - It allows to compare variants of emails to see which is better optimized for campaigns and better results.

What do you dislike most about this product?

The template gallery is very small, it could be improved and have ability to import as well from various sources.

What recommendations would you give to someone considering this product?

MailerLite has an academy with free courses and webinars, check it out

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Emily K.

Role: C-Level
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2024

Confusing to use but customer support is decent

Likeliness to Recommend

9 /10

What differentiates MailerLite from other similar products?

It's more affordable than other products I researched and a little less confusing to implement and use

What is your favorite aspect of this product?

It's nicely segmented, and that part is easy to update

What do you dislike most about this product?

It's very confusing to do anything new on the platform because it was clearly written by and for tech people who know marketing inside and out

What recommendations would you give to someone considering this product?

Start with a free version to get used to it

Pros

Reliable
Enables Productivity
Helps Innovate
Continually Improving Product

Cons

Less Efficient Service

Antony M.

Role: Information Technology
Industry: Engineering
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2024

Easy to use.

Likeliness to Recommend

8 /10

What differentiates MailerLite from other similar products?

MailerLite offers an intuitive drag-and-drop email editor that makes it easy for users to create visually appealing email campaigns without any coding knowledge.

What is your favorite aspect of this product?

Users can customize their emails with various fonts, colors, and styles using the rich text editor, allowing for creative and engaging content.

What do you dislike most about this product?

Its integration ecosystem is not as extensive as other email marketing tools, limiting flexibility for users who require integration with specific third-party applications.

What recommendations would you give to someone considering this product?

If your business relies heavily on specific third-party applications or platforms, ensure that MailerLite offers the necessary integrations to support your workflow.

Pros

Helps Innovate
Reliable
Trustworthy
Efficient Service

MailerLite

What is MailerLite?

Company Details

Need Assistance?

Awards & Recognition

2023 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

MailerLite Ratings

88 Likeliness to Recommend

1 Since last award

91 Plan to Renew

89 Satisfaction of Cost Relative to Value

3 Since last award

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love MailerLite?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Segmentation The ability to segregate mailing list based on criteria. Example, demographics, location, target market, existing or new customers.

Email Delivery The ability to send email to large number of recipients at-scale.

Auto-Responders The ability to send an automated email to new contacts, interact when subscribers engage with previous emails, and auto-respond when they join a new list.

Dynamic Content The ability to create dynamic content changes automatically within emails that are based on the end user parameters and the goals of the marketing initiative.

Email Templates The ability to create and curate email templates based off of approved brand standards.

A/B Testing A/B or Split Testing allows marketing managers to compare and contrast two or more versions of the same piece of content to maximizing open, click and rates.

Campaign Management Email campaign management is a sequence of marketing efforts that contacts multiple recipients and are designed to reach out to subscribers at the best time.

Contact Database The ability for basic CRM capabilities - information about email subscribers, leads, and customers in a centralized location.

Mobile Optimized The ability to create email content that is easy to read on multiple platforms including mobile devices.

Content Authoring The ability to create emails including body copy, ability to include graphics and test the content view.

Basic Reporting and Analytics The ability to measure metrics related to CRM/emails/campaigns.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

MailerLite Reviews

Manvi M.

Effortless Email Marketing with MailerLite

Likeliness to Recommend

Pros

Emily K.

Confusing to use but customer support is decent

Likeliness to Recommend

Pros

Cons

Antony M.

Easy to use.

Likeliness to Recommend

Pros

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Feature Ratings

Segmentation

Email Delivery

Auto-Responders

Dynamic Content

Email Templates

A/B Testing

Campaign Management

Contact Database

Mobile Optimized

Content Authoring

Basic Reporting and Analytics

Vendor Capability Ratings

Ease of Data Integration

Ease of Implementation

Ease of Customization

Business Value Created

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Breadth of Features

Availability and Quality of Training

Vendor Support

Product Strategy and Rate of Improvement