ON24, Inc.

ON24

7.8 /10

What is ON24?

The ON24 Digital Experience Platform makes it easy to create, scale and personalize engaging webinar, virtual event and multimedia content experiences. Turn audience engagement into actionable insights with prospect, experience and network analytics powered by ON24 Intelligence.

Company Details

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ON24 Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ON24.

88 Likeliness to Recommend

1
Since last award

95 Plan to Renew

80 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ON24?

3% Negative

13% Neutral

84% Positive

Pros

Client Friendly Policies
Efficient Service
Respectful
Fair

Feature Ratings

Average 83

Presentation/ Webinar Capabilities

Metric and Reporting

Attendee Engagement

Whitelabeling

Vendor e-Commerce

Customer Support

Registration Process/Integration

Branding and Visual Customization

Exhibitor or Vendor Environment

Social Media Channel Integration Outbound

Gamification

Vendor Capability Ratings

Average 81

Ease of IT Administration

Ease of Implementation

Business Value Created

Availability and Quality of Training

Breadth of Features

Ease of Customization

Vendor Support

Product Strategy and Rate of Improvement

Quality of Features

Ease of Data Integration

Usability and Intuitiveness

ON24 Reviews

Robert S.

Role: Operations
Industry: Media
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2023

Heavyweight Live event tool

Likeliness to Recommend

10 /10

What differentiates ON24 from other similar products?

ON24 has a fantastic interface with simple tools to fine tune our presentation for both the presenter and the audience.

What is your favorite aspect of this product?

I like the analytics feature the most about ON24 because I can see how the users interacted with the show, how long they have attended and what buttons they have clicked.

What do you dislike most about this product?

If you are doing a recording and you mess up, it is very hard to edit the video.

What recommendations would you give to someone considering this product?

ON24 is easy to set up and run a webinar, and it is a lot more interactive compared to other solutions.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

David S.

Role: Sales Marketing
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2023

A great product with a robust feature set

Likeliness to Recommend

9 /10

What differentiates ON24 from other similar products?

ON24 is great because of it's robust feature set. It has more and does more than I even use at the moment. That's a priority for 2023!

What is your favorite aspect of this product?

The ability to pre-record webinars and stage them to run. That was a game changer for us.

What do you dislike most about this product?

There are some placement of features and buttons that aren't intuitive.

What recommendations would you give to someone considering this product?

Give it a good look, it seems to be the industry standard.

Pros

Caring
Helps Innovate
Continually Improving Product
Performance Enhancing

Sheila K.

Role: Sales Marketing
Industry: Technology
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Jan 2022

The best product ever!

Likeliness to Recommend

10 /10

What differentiates ON24 from other similar products?

Sophistication

What is your favorite aspect of this product?

The user friendliness

What do you dislike most about this product?

There’s not much I dislike

What recommendations would you give to someone considering this product?

Definitely make the leap.

Pros

Helps Innovate
Trustworthy
Efficient Service
Effective Service

ON24

What is ON24?

Company Details

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Awards & Recognition

ON24 Ratings

88 Likeliness to Recommend

1 Since last award

95 Plan to Renew

80 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love ON24?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Presentation/ Webinar Capabilities The ability to broadcast a live or recorded presentation to many attendees, do screensharing, allow audience participation and moderation (polling, q&a's),

Metric and Reporting Metrics and reporting to track donations received, donations against targets, and trends such as history, demographics, geographics, etc.​

Attendee Engagement Features that encourage content engagement such as session Q&As, session chat, live polling, reaction emojis, surveys.

Whitelabeling Ability to apply host and sponsor branding to the event and vendor branding to individual exhibit spaces

Vendor e-Commerce Ability to use vendor space as marketplace to sell product.

Customer Support Support before, during, and after event. Technical support available during the event.

Registration Process/Integration A registration process that allows the host to register attendees or import registration lists

Branding and Visual Customization Customizable event spaces and ability to apply host and sponsor branding to the event.

Exhibitor or Vendor Environment An exhibitor/vendor environment that provides the ability for attendees to interact with live vendors through chat or video-conferencing.

Social Media Channel Integration Outbound Ability to publish to social media services such as Facebook, Twitter, LinkedIn, YouTube, and more.

Gamification Offers Learning Tracks with Badges/Certificates or other gamification elements to keep learners engaged.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

ON24 Reviews

Robert S.

Heavyweight Live event tool

Likeliness to Recommend

Pros

David S.

A great product with a robust feature set

Likeliness to Recommend

Pros

Sheila K.

The best product ever!

Likeliness to Recommend

Pros

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